Contact:
Please contact us by sending an email with your questions or comments to: customerservice@ameliarosedesign.com
For Wholesale Inquiries, please email:
wholesale@ameliarosedesign.com
Phone: M-F, 10am-5pm* 707-595-0811 (EST) Should you reach our voice mail, please note we do our best to respond to all phone messages within 24 hours, except for on the weekends when we are closed. If you
need to reach us after our standard phone support hours please email
customerservice@ameliarosedesign.com and your message will be responded
to as quickly as possible.
Shipping:
All orders are shipped via ground delivery ("Standard Shipping"). Tracking links are emailed upon shipment to the email address provided at checkout. At this time Amelia Rose Design only ships domestically. Please note that extra manufacturing time may be required for certain pieces. Any special promotions will have specific lead times quoted on the product page, however due to the handmade nature of our designs most orders take 1-3 weeks to be processed for shipment.
Refund & Return Policy:
Returns for items purchased on our website are accepted within 15 days of original receipt for merchandise credit only, Amelia Rose does not give refunds. Merchandise credit, which is valid at www.ameliarosedesign.com, will be issued and emailed electronically only after successful receipt of the returned order. If an exchange is preferred, please indicate such on the Merchandise Return Form and we would be happy to assist with processing the return and new order. We can only process returns for items purchased on our website and require that a copy of our Merchandise Return Form, available for download here, is filled out and included with the jewelry. All returns must be sent* via a tracked/insured carrier (please retain your tracking number) and addressed to:
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Gift Cards
Gift Cards purchased on this website shall be valid for Amelia Rose Design online and/or telephone purchases only and redeemable for a period of seven (7) years from the date of purchase. Gift Cards are sent electronically and/or by mail. Any unused amount on a Gift Card shall remain valid for future purchases only, however Massachusetts residents may request a refund on the Gift Card once the redeemed balance is at least 90% of its total value. A lost Gift Card may only be replaced with proper proof of purchase. When applicable, sales tax shall be applied at the time of redemption. *Due to current website updates, please email us at customerservice@ameliarosedesign.com for assistance with processing any gift card purchases.
Sales Tax:
Massachusetts residents are required by law to pay a 6.25% sales tax applicable to all items purchased.
Repairs:
In the unlikely event damage occurs to your jewelry, Amelia Rose will repair your item free of charge within the first 6 months from purchase. After such time a $10 repair fee shall apply to any repaired item.
Care for your Jewelry:
With proper care your Amelia Rose jewelry will last indefinitely. Proper care includes storing your jewelry with anti-tarnish strips, in an air-tight jewelry container/box or sealed plastic bag. Be sure to take off your jewelry before exposure to water as well as any application of hair spray, perfume and/or hand cream. For jewelry cleaning tips, please email customerservice@ameliarosedesign.com.
Special note on Gold-Plated and Gold-Filled Jewelry: To ensure the lasting beauty of your gold-plated and/or gold-filled jewelry please be sure to follow our guidelines here for proper care. Exposure to harsh chemicals and exposure to certain jewelry cleaners can cause the gold plating to deteriorate. Be sure to remove your jewelry before applying perfumes, lotions and/or any other beauty products or sprays. Gold-plated and gold-filled jewelry should never be worn while swimming. Should your gold-plated or gold-filled jewelry need to be cleaned, we only recommend using mild soap with water and a soft cloth to do so. Amelia Rose stands behind all our jewelry that is properly cared for.