Shipping:
All orders are shipped via ground delivery with USPS Priority or UPS Ground for a flat rate fee of $9.95 ("Standard Shipping"). Tracking links are emailed upon shipment to the email address provided at checkout. At this time Amelia Rose Design only ships domestically. Please allow one week (7 days) for all in-stock Cabo Collection items to be processed and shipped. Shipping times vary by destination, but most deliveries are successfully made within 5-7 business days from the shipment date. Designs from our Color Collection may require extra time to process due to the handmade nature of the jewelry.We do our best to ship Color Collection items within 2-3 weeks from order placement, however please email customerservice@ameliarosedesign.com to inquire as to whether or not a specific delivery date is possible. Partial shipments are sometimes made in order to expedite in-stock Cabo Collection pieces, in such instances Amelia Rose will send the Color Collection and/or back-ordered Cabo Collection piece(s) as soon as it becomes available via complimentary shipping.
Return Policy:
Returns for items purchased on our website are accepted within 15 days of original receipt for merchandise credit only. Merchandise credit, which is valid at www.ameliarosedesign.com, will be issued and emailed electronically only after successful receipt of the returned order. If an exchange is preferred, please indicate such on the Merchandise Return Form and we would be happy to assist with processing the return and new order. We can only process returns for items purchased on our website and require that a copy of our Merchandise Return Form, available for download here, is filled out and included with the jewelry. All returns must be sent* via a tracked/insured carrier (such as UPS, Fed Ex or USPS Priority) and addressed to:
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Gift Cards
Gift Cards purchased on this website shall be valid for Amelia Rose Design online and/or telephone purchases only and redeemable for a period of seven (7) years from the date of purchase. Gift Cards are sent electronically and/or by mail. Gift Cards sent by mail come enclosed in beautiful Paper Source packaging complete with satin ribbon. Any unused amount on a Gift Card shall remain valid for future purchases only, however Massachusetts residents may request a refund on the Gift Card once the redeemed balance is at least 90% of its total value. A lost Gift Card may only be replaced with proper proof of purchase. When applicable, sales tax shall be applied at the time of redemption.
Privacy:
Any personal information gathered is solely used for the purpose of processing and completing your order. Amelia Rose Design does not share any customer information and all customer-provided personal information is kept strictly confidential. From time to time Amelia Rose Design may send its customers information on upcoming events and new products, but should you prefer not to receive any such communications please send an email to info@ameliarosedesign.com indicating your preference to opt-out.
Sales Tax:
Massachusetts residents are required by law to pay a 6.25% sales tax applicable to all items purchased.
Repairs:
In the unlikely event damage occurs to your jewelry, Amelia Rose will repair your item free of charge within the first 6 months from purchase. After such time a $10 repair fee shall apply to any repaired item.
Care for your Jewelry:
With proper care your Amelia Rose jewelry will last indefinitely. Proper care includes storing your jewelry with anti-tarnish strips, in an air-tight jewelry container/box or sealed plastic bag. Be sure to take off your jewelry before exposure to water as well as any application of hair spray, perfume and/or hand cream. For jewelry cleaning tips, please email customerservice@ameliarosedesign.com.