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KOMO Terms and Conditions



Thank you for visiting Amelia Rose!  Please take a moment to read the below terms and conditions related to this KOMO sale.


IN GENERAL:  The special KOMO promotion is good through midnight on Thursday 7/19/2012 (PT) and applies to our Cabo Gem Earrings and Cabo Quartz Necklaces shown on the sale webpage; only while supplies last.  Please be sure to enter the promotion code "KOMO" on the last page of checkout to redeem the 50% off your order.  Upon completion of your order you will receive a tracking link; please then allow up to seven (7) business days to receive your order.  Please note the shipping lead times quoted at the time of order placement.

NOT INCLUDED IN THE KOMO SALE:  This KOMO sale applies to the shown Cabo Gem Earrings and Cabo Quartz Necklaces only. Orders placed today can certainly include other pieces from our website however any such pieces will ship when ready and the time frame varies per piece.   Amelia Rose reserves the right to send any Cabo Gem Earring and/or Cabo Quartz Necklace order out right away and follow up with another shipment, via complimentary shipping, once any additionally ordered items are ready.

PAYMENT PROCESSING:  All orders placed on our website are charged right away.  This payment processing is automatic and is NOT merely an authorization.  While orders for in-stock items will ship by the end of next week (7/26), other items may take longer to make and will ship separately as explained below.  Due to the handmade nature of our products, we do have to charge at order placement for all ordered items.

SHIPPING:  All shipments for this sale will be made via USPS ground shipping for a flat rate of $2.95.  Upon completion of the processing of your order you will receive an email stating that your order has been shipped.  In the event your order contains multiple items with various shipping lead times (as quoted on the product page), please expect to receive your entire order according to the longer lead time, if applicable.  Please allow some time for all shipping information to be updated by USPS after your initial ship notification is received.  Should any orders combine pieces from this KOMO sale and other pieces not on sale, we reserve the right to ship the in-stock KOMO item right away and to send, via complimentary shipping, your other items as soon as they becomes available.   

RETURNS:  Amelia Rose accepts returns within 15 days from original receipt.  Please note that returns are for merchandise credit or exchange only.  Amelia Rose does not provide refunds.  Please see our full Return Policy on the Customer Service page of this website.  All returns or exchanges must be sent with the completed Return Form (found on the Customer Service Page).

CUSTOMER SERVICE INQUIRIES:  For a prompt response, please email all customer service inquiries to:  customerservice@ameliarosedesign.com.  We do our best to answer all inquiries as soon as possible!  

FREQUENTLY ASKED QUESTIONS:

I just placed another order, can this be combined with my first order?  Due to our shipping processes we are unfortunately not able to combine orders after they are placed, however if you email us at customerservice@ameliarosedesign.com and include your order number, we will gladly credit you back for your additional shipping cost(s).

I forgot to add something to my order, can Amelia Rose do this for me?  Due to our secure payment processing, Amelia Rose does not have the ability to charge a customer's credit card or Paypal account, after an order has been placed.  If you forgot to add something, please just place an additional order, then email us your order numbers and Amelia Rose will credit you back for your additional shipping cost(s).

My order needs to be changed to (a different color, different metal, etc.), how do I go about making this correction?  Please email us at customerservice@ameliarosedesign.com and include your change request(s) as well as order number, we will then make any necessary changes to your order.  In the event an order change results in a balance being owed, please note any such balance must be paid via the online invoice Amelia Rose emails prior to the order being shipped.   

Are the Cabo Gem Earrings heavy?  One of the reasons our Cabo Earrings have been so popular is due to the fact that they are NOT heavy.  Each pair weighs less than one ounce!

What are the materials in the earrings? Our Cabo Gem Earrings are made by hand with hydro quartz that is bezel set in sterling silver wire or gold vermeil wire (vermeil is silver that is heavily coated in gold), and hang from 14k gold filled ear wires or sterling silver ear wires.

Will the Cabo Gem Earrings fall out when I wear them?  No, however with any dangle earring you should remove them before physical activity.   Our signature rounded hook ear wire is secure, however you can always add on clear plastic earring backs if you are concerned.  We are happy to send you a free pair if you email us at customerservice@ameliarosedesign.com and include your order number.  



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